If you only see a solid black frame in video preview, your camera might have a physical privacy shutter. Is another application using your webcam? Close any applications that might be using your webcam, including video editing software, virtual camera software, instant messengers and Internet browsers.Ĭheck camera privacy settings. If the camera shows up in the list but doesn't show preview. You can find the latest drivers for your camera on the Internet. If you don't, right-click and choose Enable. If you see a Disable option, then the camera is enabled. In the View by browse control items, choose Category. Is your webcam installed correctly? If necessary, choose the administrative tool from the results. We've put together solutions to some common issues. If you're a Skype for Business user and encounter an audio or video issue during a meeting or a collaboration, this troubleshooting guide might help you resolve the issue.
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